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We sell replacement parts for our cat trees. Please contact us and include in your message the model number. We will send you a diagram with the labeled parts so you can identify which parts you need, as well as the prices and payment instructions. All payments for replacement parts are done through PayPal.
If you purchased one of our products from a third-party site, then you will need to contact them. Go Pet Club does not cover product issues for units sold by other retailers. Your item will be covered under the warranty of the store you purchased from.
If you lost your assembly instructions, please contact us. Let us know the item and model number and we will send you the assembly instructions.
Our products are manufactured in China and shipped from our warehouse in California.
If you have any other questions, feel free to contact us or call us at 925-373-3628.